Privacy Policy
Lokhem Business Solutions
Effective Date: [01/01/2026]
Last Updated: [03/08/2026]
At Lokhem Business Solutions, we are committed to protecting your privacy and handling your personal information responsibly. We recognise the importance of safeguarding personal data and process it in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable data protection legislation.
This Privacy Policy explains what personal information we collect, how we use it, the circumstances in which it may be shared, and the rights you have regarding your personal information.
By using our website or engaging with our services, you acknowledge the practices described within this Privacy Policy.
Who We Are
Lokhem Business Solutions provides professional HR, People & Culture and Business Support services to organisations throughout the United Kingdom.
We help businesses manage and develop their people through practical HR advice, employment law guidance, employee relations support, organisational development, business consultancy, leadership support, workplace compliance and strategic business solutions tailored to each client's needs.
For the purposes of UK data protection legislation, Lokhem Business Solutions is the Data Controller for the personal information described in this Privacy Policy.
Contact Details
Lokhem Business Solutions
Email: info@lokhemni.com
Telephone: 07894 443165
Website: www.lokhem.co.uk
What Personal Information We Collect
The personal information we collect depends upon how you interact with us and the services we provide.
This may include:
Name
Job title
Employer or organisation
Business address
Email address
Telephone number
Information contained within enquiries or correspondence
Information relating to HR consultancy services
Employee relations information
Business support project information
Leadership and organisational development information
Documentation we prepare on your behalf
Training or workshop attendance records
Feedback from workshops, consultancy or events
Website usage information
IP address
Browser and device information
Cookie preferences
Marketing communication preferences
Where appropriate, we may also process personal information relating to employees of our client organisations where this is necessary to deliver our contracted HR, People & Culture or Business Support services.
Special Category Personal Data
As part of providing HR and employment support services, we may process special category personal data where necessary.
This may include information relating to:
Health or sickness absence
Employee relations matters
Disciplinary or grievance matters
Equality and diversity information
Other information protected under UK GDPR
We only process this information where there is an appropriate lawful basis and an additional condition for processing under Article 9 of the UK GDPR.
How We Collect Information
We collect personal information directly from you when you:
Contact us through our website
Telephone or email us
Request information about our services
Become a client
Attend a workshop, seminar or training session
Subscribe to newsletters or updates
Complete forms on our website
We may also receive information from:
Your employer
Professional advisers
Publicly available sources
Other organisations where you have authorised the sharing of information
How We Use Your Information
We process personal information to:
Deliver HR, People & Culture and Business Support services
Provide employment law guidance
Prepare HR documentation and policies
Support employee relations matters
Deliver leadership and organisational development services
Provide strategic business support
Arrange meetings, workshops and training
Respond to enquiries
Produce reports and recommendations
Manage client relationships
Improve our services
Maintain business records
Comply with legal obligations
Protect our business from fraud or misuse
Send relevant communications where appropriate
We will only use your information where we have a lawful basis for doing so.
Lawful Bases for Processing
Depending upon the circumstances, we rely on one or more of the following lawful bases:
Performance of a contract
Compliance with a legal obligation
Legitimate interests
Consent
Protection of vital interests where applicable
The establishment, exercise or defence of legal claims where appropriate
Marketing Communications
Where you have requested information from us or consented to receive marketing communications, we may contact you regarding:
HR updates
Employment law developments
Business support insights
Workshops and events
Business news
New services
You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Cookies
Our website uses cookies to improve functionality, analyse website performance and enhance your browsing experience.
(see cookies policy)
Sharing Your Information
We treat all personal information confidentially.
Where necessary, we may share personal information with trusted third parties including:
IT service providers
Secure cloud hosting providers
Professional advisers
Accountants
Legal advisers
Regulatory authorities
Government bodies where required by law
All third-party providers are required to protect personal information appropriately and only process it in accordance with applicable data protection legislation.
We never sell your personal information.
International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your information in accordance with UK GDPR.
Data Security
We maintain appropriate technical and organisational measures designed to protect personal information from accidental loss, unauthorised access, disclosure, alteration or destruction.
These measures include:
Secure cloud-based systems
Password-protected devices
Restricted access controls
Staff confidentiality obligations
Regular security reviews
Secure disposal of confidential information
Although we take appropriate precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory and contractual obligations.
Typical retention periods include:
Information Typical Retention Period General enquiries Up to 12 months Client records Up to 7 years after completion of services Financial records6 years (or longer where required by law)Marketing preferences Until consent is withdrawn Website analytics In accordance with our cookie settings
When personal information is no longer required, it is securely deleted, anonymised or destroyed.
Your Rights
Under UK GDPR, you have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information where appropriate
Restrict the processing of your information
Object to processing based upon legitimate interests
Request the transfer of your personal information where applicable
Withdraw consent where processing relies upon consent
Lodge a complaint with the Information Commissioner's Office (ICO)
We aim to respond to all valid requests within one calendar month.
Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of these websites and encourage you to read their privacy policies before providing any personal information.
Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children.
If we become aware that personal information relating to a child has been collected without appropriate consent, we will take reasonable steps to remove that information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legislation, our services or our business operations.
The latest version will always be published on our website together with the date it was last updated.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
Lokhem Business Solutions
Email: info@lokhemni.com
Telephone: 07894 443165
Website: www.lokhem.co.uk
If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk