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For businesses that value genuine customer experience and operational excellence.
Gain an honest, professional assessment of how your business performs through the eyesof your customers. The Lokhem’s Business Performance Insight package provides discreet, real-world feedback from an experienced consultant — designed to enhance standards, service quality, and team performance.
Includes:
Discreet on-site or digital mystery shopping experience (retail, hospitality, or service-based)
Evaluation of staff conduct, service delivery, presentation, and compliance
Detailed performance report highlighting strengths, weaknesses, and missed opportunities
Scored assessment of customer journey and experience consistency
1:1 review consultation to discuss findings and actionable improvements
Ideal for:
Restaurants, salons, security providers, retail outlets, and service-based businesses seeking
an objective, professional view of customer experience and operational standards.
For businesses that value genuine customer experience and operational excellence.
Gain an honest, professional assessment of how your business performs through the eyesof your customers. The Lokhem’s Business Performance Insight package provides discreet, real-world feedback from an experienced consultant — designed to enhance standards, service quality, and team performance.
Includes:
Discreet on-site or digital mystery shopping experience (retail, hospitality, or service-based)
Evaluation of staff conduct, service delivery, presentation, and compliance
Detailed performance report highlighting strengths, weaknesses, and missed opportunities
Scored assessment of customer journey and experience consistency
1:1 review consultation to discuss findings and actionable improvements
Ideal for:
Restaurants, salons, security providers, retail outlets, and service-based businesses seeking
an objective, professional view of customer experience and operational standards.